Delete Your Account

This action is permanent. Deleting your account removes all your personal data from FADED. This cannot be undone. If you have upcoming bookings, please cancel them before deleting your account.

How to Delete Your Account In-App

Account deletion is available directly inside the FADED app. No need to contact support — you can do it yourself in under a minute.

Open FADED and sign in Make sure you're logged into the account you want to delete.

Go to your Profile tab Tap the Profile icon in the bottom navigation bar.

Scroll to the bottom of Settings You will see a "Delete my account" link in red at the very bottom of your profile settings.

Confirm deletion A confirmation dialog will appear. Tap "Yes, Delete" to permanently delete your account.

Done Your account and personal data are deleted immediately. You will be signed out automatically.

What Gets Deleted

When you delete your account, the following data is permanently removed from our systems:

Data Type	Action	Timeline
Account credentials (email, phone)	Permanently deleted	Immediate
Profile information (name, photo, bio)	Permanently deleted	Immediate
Booking history	Permanently deleted	Immediate
Reviews you submitted	Permanently deleted	Immediate
Saved barbers (favourites)	Permanently deleted	Immediate
Payment methods	Removed from FADED; Stripe retains data per their policy	Immediate from FADED
Push notification tokens	Permanently deleted	Immediate
Analytics data (PostHog)	Anonymised — not tied to your identity	Within 30 days

Data We May Retain

We may retain certain data for up to 7 years where required by Canadian law, including:

Financial transaction records (required by the Income Tax Act)
Records of any safety incidents or policy violations

This retained data is stored securely, is not used for marketing, and is not shared with third parties except as required by law.

Barber Accounts

If you are a Barber, deleting your account also removes:

Your barber profile and portfolio photos
Your services, pricing, and availability settings
Your earnings history on FADED
Your Stripe Connect link (your Stripe account itself is separate — manage it at stripe.com)

Pending payouts: Ensure all pending payouts have been received before deleting your account. Contact us at hello@letsgetfaded.com if you have outstanding earnings questions.

Can't Access the App?

If you are unable to access your account to delete it yourself, email us and we will delete it on your behalf within 30 days.

Email: hello@letsgetfaded.com

Subject line: Account Deletion Request

Include: The email address or phone number associated with your account

We will confirm deletion within 30 days as required by PIPEDA.