When you create an account we collect your name and email address. If you sign in with Google we receive your name, email address, and profile photo from Google via OAuth.
With your permission we collect your precise GPS location to show you barbers near you and to show barbers where clients are searching from. We access location only while you are actively using the app. You can revoke location permission at any time in your device settings.
Barbers may upload profile photos and portfolio images, enter their shop address, set pricing, add specialties, and provide a short bio. Clients may upload a profile photo. This content is visible to other users of the app.
When you make or receive a booking we collect the name, phone number, service type, date and time, price, payment method preference, and any notes associated with the appointment.
We collect your phone number to send SMS booking confirmations and reminders. Standard message rates from your carrier may apply. You can opt out of SMS by contacting us at hello@letsgetfaded.com.
If you enable push notifications we store a device token issued by Apple (APNs) or Google (FCM) in order to deliver booking alerts to your device. You can disable notifications at any time in your device settings.
The app stores lightweight preference data on your device (such as your last active tab and notification settings) using your browser's local storage. This data never leaves your device and is not transmitted to our servers.
Payments are processed by Stripe. We do not store card numbers, CVV codes, or full payment details on our servers. When payment processing is enabled, Stripe provides us with a transaction confirmation and a masked card summary only.
We collect only the information necessary for these purposes and do not use it for unrelated activities without your consent.
We share information only with the service providers listed below, solely to operate the app. Each provider is bound by contractual data protection obligations.
| Provider | Purpose | Location |
|---|---|---|
| Supabase | Database and authentication — stores account, booking, and barber data | United States |
| Stripe | Payment processing — handles card transactions when payment processing is enabled | United States |
| LocationIQ | Address autocomplete and static map display | United States |
| Apple (APNs) | Push notification delivery to iOS devices | United States |
| Google (FCM) | Push notification delivery to Android devices | United States |
| SMS provider | Sending booking confirmation and reminder text messages | United States |
We may also disclose information if required to do so by law, court order, or a lawful request by a government authority, or to protect the rights and safety of our users.
We take steps to ensure our service providers maintain appropriate security standards. If you have questions about how your data is protected outside Canada, contact us at hello@letsgetfaded.com.
We use commercially reasonable measures to protect your personal information against unauthorized access, disclosure, alteration, or destruction, including:
No system is completely secure. In the event of a data breach that poses a real risk of significant harm to you, we will notify you and the Office of the Privacy Commissioner of Canada as required by PIPEDA.
We retain your personal information for as long as your account is active or as needed to provide the service. When you request account deletion we will delete your personal data within 30 days, except where we are required by law to retain it longer (for example, transaction records for tax purposes).
Booking records may be retained in anonymized form for service improvement purposes after account deletion.
Under the Personal Information Protection and Electronic Documents Act (PIPEDA) you have the following rights:
To exercise any of these rights email hello@letsgetfaded.com. We will respond within 30 days.
FADED is not directed to children under the age of 13. We do not knowingly collect personal information from children under 13. If you believe a child under 13 has provided us with personal information, contact us at hello@letsgetfaded.com and we will delete it promptly.
We may update this privacy policy from time to time. When we do, we will update the "Last updated" date at the top of this page. If the changes are material we will notify you by email or by a notice within the app. Your continued use of FADED after changes are posted constitutes your acceptance of the updated policy.